The next decade will bring several new chatbot development trends to explore. This is because as we move into the future many of the tasks that are currently outsourced will become more automated. For instance, sales teams that need to visit a certain number of retail locations will be replaced with mobile apps that allow the sales team to go from location to location. Likewise, customer service representatives will be able to use social media to interact with their clients. Sales and service agents will be able to use their iPhones and Android devices to take customer questions and interact with the company.
What we are witnessing at this moment in time is the next evolution of the communication process. It is not just about the platforms that people use for voice and video; it is also about the tools that people use to interact with one another. Mobile apps are the current rage and it is not about bot developers having to create a robot for each task. In order to predict the 5-Chatbot Development Trends to Explore in 2021 you must first understand where Chat Bots is headed.
One of the first Bot trends to foresee is the integration of the Bot into e-commerce sites. In the future, shopping robots will roam the internet just like any other virtual assistant. Consumers will interact with the Bot, making it a more intimate experience than it would be without a human partner. For example, instead of having the robotic assistant to answer your questions about a product you are considering buying, you will be able to ask the Bot questions about the pros and cons of purchasing the item.
Another upcoming chatbot development is the Bot application. This type of software is designed specifically to help consumers find answers or make decisions based on facts and data. In fact, the advent of Bot applications may mark a milestone in technology when it comes to assisting humans in decision making. This is only the beginning as more automated systems are developed to collect data and generate predictions.
Another upcoming Bot development is the integration of ChatBot with social networks. At present, social media systems such as Facebook are using Chat Bots to enhance user interaction. The developers at Facebook have already seen a rise in user engagement and user loyalty due to the Bot. With more companies are migrating their information onto their social networking systems, the use of Bots may become even more commonplace.
Bot applications will also expand into the retail sector. In the near future, a robotic employee may stand in the front of the customer and assist the consumer with their purchase. They may even perform other tasks including taking crucial note of the individuals purchasing decision and prompting the person if they need more help. Retailers may use this innovative new technology to streamline their operation as well as increase profitability.
There are many other ChatBot development trends that are likely to emerge in the years to come. While some of these are bound to be novelty items, like the singing bot, others will be more practical for the general public. Since many consumers interact with these automated systems on a daily basis, it’s likely that more creative developers will be tasked with coming up with new ways to keep the users entertained or even inspired while they shop.
In the end, it’s important to remember that regardless of the Chat Bot development trends discussed, the bot is only a tool. You have to be careful how you use it. Make sure to properly research your purchase and understand all the pros and cons of each Chat Bot available. The more you understand about these new automated systems, the easier it will be for you to use them for your own business needs. Chat Bots may be here to stay, but it’s up to you to find the best one for you.