Finding a TV Services Provider (VDS) is not difficult but picking the right one can be. Most people go with cable because it’s what they know and understand. They feel that it’s “old school” and the customer service is “established”. This is not always the case, when you are looking for satellite TV, digital home TV or internet TV-the customer service and the variety of packages available may be better than ever.
First: Look at the hardware.
Make sure your TV meets the minimum specifications of a quality VDS. For example: If you have an HDTV, you’ll need a high-end DVR. If you have a high definition DVR, you need a top-of-the-line receiver.
Second: Consider the options.
What are your favorite channels? How many hours do you want to watch live TV? When will you watch live TV? These are questions you must answer before signing up for service.
Third: How easy is it to add on additional services?
Most satellite TV providers offer a variety of add-on services such as movie rentals, pay per view, foreign language channels and high definition channels. How do I choose which ones to add? Ask the sales representatives.
Fourth: How many channels do you want?
This should be answered before you start talking to the TV provider’s sales representatives. Will there be enough TV programs and events on your local stations to keep you entertained? Will satellite TV help you find the sports events and other events you want to be part of?
Fifth: How much does it cost?
It can get very expensive to subscribe with a satellite TV company. A lot of providers base the price of your subscription on the package you choose. For example: If you choose an entire season at a time, it will cost you more. You also have to consider the equipment and installation costs: Not all areas will be able to get a satellite dish and so will need different dishes to pick up the signals from satellites.
Sixth: How fast will it take for your satellite TV services provider to set up your equipment?
You should ask about this from the first time you talk to them. Find out what time they will give you the installation instructions and call them if they don’t meet their promised time. There are some companies that are very accommodating and can set up a service in less than a week.
Seventh: How do you make payments?
Once you sign up with your chosen provider, they will send you an invoice. Read through it carefully and make sure you understand every payment detail before you send money.
Where can you watch TV? This is another question you should ask. Find out where you can get the service from and where you can stream it. Also ask about the types of content available: Is it only basic channels or are there many sports games and movie channels as well? Sometimes the sports game selection is limited, but at least you’ll be able to catch a game or two.
Live sports coverage?
This is an important one. You need to know if the provider can provide live sports coverage. Some providers only offer highlights or national TV shows: You’ll have a hard time finding your favorite game when it’s on some other channel. Find out if your provider has the exclusive rights to cover the games you want to watch.
How does the customer service help you? Do they answer your questions quickly and easily? Are they polite and informative? What’s the level of their satisfaction with the service they give you? Sometimes you won’t even get through the customer service line; you just have to ask before you can talk to anyone.
These are the things you need to know before signing a contract with a TV services provider. Make sure you read everything in their terms and conditions (T&C). Also make sure to ask about the kinds of equipment they provide, and how they pay for it. Once you find the right provider, you can rest easy knowing that you’ve got good service!